Refund & Cancellation Policy
This page explains how cancellations, refunds and payment-related issues are handled for GetBigSoon.
1. Scope
This policy applies to paid GetBigSoon products and services offered directly by GetBigSoon. If a purchase is made through an app store, the applicable store's payment and refund rules may also apply.
2. Prices and billing
The price and billing period will be displayed before payment. Where subscriptions are offered, renewal terms and the cancellation method will be disclosed before purchase.
3. Cancellation
Users may cancel a recurring subscription using the cancellation method provided at purchase or in account settings. Cancellation generally stops future renewals but does not automatically create a refund for a period already paid, unless required by law or stated at purchase.
4. Refunds
Refund eligibility depends on the product, purchase channel and applicable law. Where a refund is approved, it will normally be returned through the original payment method or the payment channel's supported process.
5. Failed or duplicate payments
If you were charged incorrectly, charged more than once, or a payment succeeded but the paid feature was not delivered, contact support with the transaction reference. We will investigate and correct eligible issues.
6. Promotional credits
Promotional credits or bonuses may have separate expiry, usage and refund restrictions disclosed when issued. Unless required by law, promotional credits have no cash value.
7. Contact
Pabbas Consultancy Services Private Limited
Email: sales@esalemedia.com
Include your account email/ID and payment transaction reference when requesting payment support.